Finishing Touches Interiors

Warranty Protection

We want you to feel confident in your purchase. Eligible window coverings are backed by the manufacturer's warranty, with Finishing Touches Interiors here to help guide you through the service process.

Limited Lifetime Original Purchaser

Coverage applies for as long as the original purchaser owns the eligible product. Warranty coverage is not transferable.

Motorized Products Up To 5 Years

Somfy and Stealth motor products are covered for five years from the date of purchase, subject to the exceptions noted below.

Quick Ship Cellular 3-Year Warranty

Simply Cellular Shades are covered by a three-year manufacturer warranty.

Who Is Covered?

Coverage Period

The limited lifetime warranty is extended to the original purchaser for as long as the original purchaser owns the product. The warranty is not transferable.

Motorized Products

Special Warranty Terms

Somfy and Stealth motor products are covered for five years from the date of purchase. Builds using 2-inch tubes with SG Rechargeable, Sonesse 30, and Sonesse 30 WireFree motors are covered for two years.

What Is Covered?

Manufacturer Defects

  • Defects in materials.
  • Defects in workmanship.
What Is Not Covered?

Exclusions

  • Normal wear and tear.
  • Environmental damage including humidity, UV exposure, temperature-related damage, or animal damage.
  • Acts of God including floods, tornadoes, fires, and similar events.
  • Improper handling or installation, abuse, accidents, misuse, or alterations, unless installation was performed by the manufacturer's installation team.
  • Labour, product removal or reinstallation, shipping or transportation, travel to or from the product location, or other incidental or consequential costs.
  • Damage resulting from production requested contrary to manufacturer recommendations, including shades exceeding a 1:2.5 width-to-height ratio or fabrics railroaded when not recommended.
Warranty Remedy

Repair or Replacement

If an eligible product is found to be defective under the warranty, the manufacturer may, at its discretion, repair or replace the defective product using like or similar parts or products.

Please note: Fabric colours may vary between dye lots and may not exactly match a sample swatch or a previous purchase. Discontinued items may be repaired or replaced with an equivalent product based on current availability.
Warranty Service

How To Start A Claim

Contact Finishing Touches Interiors first if you believe your product may qualify for warranty service. We can help coordinate the manufacturer's return authorization process and advise you on the next steps.

Manufacturer warranty service requires an approved RMA number before product return. For claims made less than 12 months from the original ship date, the manufacturer may arrange pickup. After 12 months, return freight is prepaid by the customer. Products returned without an approved RMA number may not be accepted, and responsibility cannot be assumed for items lost or damaged in transit.

Have a Warranty Question?

Contact Finishing Touches Interiors and we will help you review your product information and determine the appropriate next step.

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